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Business Application Specialist
📍 London, UK

LABS

Business Application Specialist

Company:
LABS
Coworking Space:
LABS
Address:
London, UK LABS Atrium, Stables Market, Chalk Farm Rd, London, NW1 8AH

The role of Co-working Application Specialist will support the day to day activities of the all Labs departments including marketing, sales, operations, members service etc.

As part of the role scope will be

  • Salesforce administration

  • Core coworking solution administration

  • Complementary solutions (printing, access control)

 

OBJECTIVES FOR THIS ROLE

  • Maintains business efficiency by planning and implementing business systems, amongst those Salesforce and property management system

  • Completes operational requirements by scheduling and assigning employees; following up on work results.

  • Active participation within the Labs salesforce implementation

  • Implementing system changes for new or improved processes (hands on)

  • Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

  • Contributes to team effort by accomplishing related results as needed.

  • Act as main focal point for all system related issues for both training and support.

  • Protect and ensure data is always properly maintained and the business is using the system according to the procedures.

 

DAILY AND MONTHLY RESPONSIBILITIES

  • Provide day to day system support to the operations, sales and finance department including security permissions, group policies, print services, research event log to identify and solve errors, etc.

  • Active participation in a major Salesforce implementation as part of the project team to lead go-live initiatives as well as actively participating in implementation of new processes

  • Troubleshooting, identify root cause and provide user support

  • Monitor system data to ensure procedures are being followed accordingly and data is cleaned across the database.

  • Own system configurations as well as master data management.

  • Create and maintain processes and procedures that help business users to perform their day to day tasks.

  • Perform routine/schedule data audits of the system.


Qualifications and Education Requirements

  • At least three years as a System Lead / Software Admin / or a similar role

    • End user support & training

    • System configurations

    • Writing system documentation. training materials and operating processes

  • Salesforce Advanced Administrator certificate

  • Resourcefulness and problem-solving aptitude

  • Excellent communication skills


Preferred Skills

Experience in Nexudus or other co-working management solutions - Major advantage

Relevant work experience as part of a real-estate or hospitality business

Business and technical knowledge understanding

Full time