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Expired

Community Manager
📍 Cape Town, South Africa

Workshop17

[Expired] - Community Manager

Company:
Workshop17
Coworking Space:
Workshop17
Address:
Cape Town, South Africa The Watershed, V&A Waterfront 17 Dock Road

We are looking for an experienced Community Manager to oversee the daily operations of our Workshop17 space in Kloof Street, Cape Town. The role of the Community Manager is to maximize it's full potential with a balanced focus on people, facilities and sustainable business objectives.

As a Community Manager you will be responsible for the location in terms of building a strong and vibrant community, ensuring optimal occupancy, efficiency and economy of operations, leading the local team to become the best they can be for our members and keeping the facilities functioning well and in good condition.

You are someone who thrives in an ever-changing, fast-growing hospitality environment. You combine a drive to create the best customer service, with a keen eye for keeping the location looking great and all its facilities functioning well. You are business savvy with a good understanding of fundamental finance principles. You are also people centric and passionate about fostering sustainable and impactful networks.

It is important for the Community Manager to be involved in all aspects of the location. You will be just as responsible for dealing with complaints as for strategising and preparing reports. You will be a key person of reference for employees and members as well as external partners and vendors.

The Community manager must be able to guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.

You will be part of a fast growing leading Workspace provider and will be supported in your role by your local team, by a regional business development professional, and professionals in Finance, HR, marketing, ICT, and design.

We are looking for someone with experience in hospitality as well as facilities management, who is driven to add value to our members, to the team on site and to the business as a whole. The ideal candidate is hands on and treats the location as his/her own business.

Duties & Responsibilities

Community Management

  • Create a welcoming and positive work environment for members and guests.
  • Facilitate the onboarding and offboarding of members on the business platform
  • Communicate with members (welcome them into the space, address their complaints, find solutions to problems, offer information,  etc.)
  • Foster connections between members
  • Day to day management of the location
  • Check and compile monthly invoices for memberships and any other related financial transactions. Adhere to all financial procedures.
  • Collaborate with external parties such as suppliers
  • Supervise work at all levels and set clear objectives
  • Compliance with standard operating procedures

Team Management

  • Stimulate and guide the team
  • Create a positive team climate
  • Performance and discipline management
  • 1-on-1's weekly with each team member
  • Provide ongoing support to employees

Facilities Maintenance

  • Ensure that the fit out and lay out of the space stays beautiful, attuned to members needs and in good condition
  • Deal with maintenance issues, shortages in staff or equipment, renovations etc.
  • Manage the cleaning team
  • Manage budgets/expenses, analyse and interpret financial information
  • Plan activities and allocate responsibilities to achieve the most efficient operating model
  • Inspect facilities regularly and enforce strict compliance with health and safety standards

Business Development

  • Inbound: Deal with new leads via Email; Phone call; Walk-ins: First point of contact for prospects and existing members
  • Update and manage our CRM platform
  • Manage occupancy levels, start and end dates of memberships, and anticipate member developments and member movements
  • Conduct exit interviews
  • Quarterly catch-ups with existing members

Desired Experience & Qualification

Qualifications/Experience

  • National Diploma or 3-year degree
  • 5 years relevant management experience
  • Proven experience as a Community Manager, Hotel Manager, or relevant role
  • Hospitality experience 
  • Strong written and verbal communication skills
  • Excellent customer service skills as well as a business mindset
  • People management
  • Demonstrable aptitude in decision-making and problem-solving
  • Attention to detail, well organised and thorough with desire for continuous improvement.
  • Ability to handle multiple requests, work effectively in a fast-paced environment, and to be responsive to customer requests/service issues.
  • Computer Skills (Google Suite), knowledgeable of up to date software

Package & Remuneration

  • R25000 - R40 000 (depending on experience)
  • Laptop
  • Provident fund
  • Medical aid
Full time