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Expired

Community Manager
📍 London, UK

Canvas Shoreditch

[Expired] - Community Manager

Company:
Canvas
Coworking Space:
Canvas Shoreditch
Address:
London, UK 189-190 Shoreditch High St, Hackney, London E1 6HU, United Kingdom

Canvas is a young and dynamic flexible workspace provider in East London, and our unique approach to flex-space provision has already begun to shake up the industry.

While our diverse community of tenants is busy disrupting a variety of industries including, tech, fintech, design, digital media, and more - we help to ensure that their goals are just a little bit less challenging. How? By tailoring their office space to suit their business’ needs, and by creating a customer-focused experience that fosters productivity, comfort, and convenience. With 9 fully occupied multi-tenanted sites in London, and a rapid growth trajectory, we are excited to open up the opportunity to join our tight-knit team as a Community Manager.

The Community Manager stands at the centre of everything that happens on our site. From managing relationships with our tenants, through ensuring staff on-site are operating issue-free, to supporting our Sales and Marketing teams with intel, strategic thinking, and active participation in growth-generating activities. In short, the Community Manager is behind every door, and is holding all the keys!

This is why we are seeking out a highly-motivated people-person, who is organised, responsible, and above all – service-oriented. You should be enthusiastic, friendly, and always presentable. You will be the main point-of-contact for all tenants, visitors and, guests in our site, as well as the ‘face’ of Canvas. You will be charged with ensuring everything that goes on in our site accurately reflects our company mission and values, and you will play a key role in our company’s success.

Goals

  • - Cultivate and maintain relationships with our tenants in order to ensure that our best-in-class customer experience standard is maintained
  • - Ensure that the building is functioning properly, all issues are raised and dealt with in a timely manner, while constantly seeking ways in which existing processes can be improved
  • - Through existing tenant relationships, drive further growth by generating referrals and increase customer retention rates through outstanding service provision and early identification of changes to our clients’ needs

Daily responsibilities

  • - Managing the front desk during normal business hours​, visiting our other sites to carry out events and conduct quality control tours (The front desk is not fully-manned around the clock)
  • - Act as first contact and problem-solver for our tenants to ensure service provision goes above and beyond expectations
  • - Greeting and checking-in visitors and guests
  • - Ordering consumables from vendors and confirming receipt
  • - Assist with move-ins and move-outs of tenants so that they experience a smooth and timely transition into their new office spaces. Coordinate with facilities team and prepare office spaces for new entrants
  • - Ensure facility management and cleaning staff operations when on-site, are running smoothly, and ensuring that the overall quality standards of our building are maintained
  • - Sorting through mail and packages and receiving deliveries    
  • - Assisting with building maintenance issues, identifying and escalating problems to our facilities team, and ensuring that tickets are resolved quickly
  • - Supervise meeting room bookings throughout the portfolio utilising our online platform to ensure and enforce our fair share policy
  • - Support our sales team by assisting with scheduling tours for new prospective tenants
  • - Help to design and distribute company marketing materials throughout our sites
  • - Planning and managing on-site events for our tenants, generating opportunities for tenants to meet and connect
  • - Support our sales and marketing teams by assisting with the planning and execution of outdoor activities to attract new prospective tenants and drive further growth for the company
  • - Identify new strategic partnerships and ideas to continuously raise the quality of our services through useful and relevant offerings and collaborations

Your Background:

  • - University graduate preferred, but not required
  • - A customer service-oriented people-person, relevant professional experience is a plus
  • - A problem-solver who views a challenge as an opportunity
  • - Outstanding verbal and written communication skills
  • - Proficiency in Microsoft Office Suite and other basic computer tools - tech-savvy
  • - Exceptional organizational skills and multitasking abilities are a must for this high-paced role
  • - Intrigued by entrepreneurship? Good. We need someone with a passion for working in a dynamic and spirited start-up scene surrounded by promising entrepreneurs
  • - You should be a motivated individual with a strong work ethic, integrity, responsibility, and accountability
  • - You are excited about joining a rapidly growing company at an early stage, doing high-impact work, and playing an integral role in our success

Hours / Salary / Benefits:

  • - Full-time position
  • - Monday to Friday 8:30am to 5:30pm
  • - Competitive salary (£22,000-£28,000 per annum, depending on experience)
  • - Career advancement opportunities
  • - Drinks on Friday
  • - Annual company holidays
Full time