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Expired

Community Manager
📍 Tokyo, Japan

The Hive Jinnan

[Expired] - Community Manager

Company:
The Hive
Coworking Space:
The Hive Jinnan
Address:
Tokyo, Japan 1-6-5 Jinnan Shibuya-ku, Tokyo 150-0041

We are looking for a hard working and outgoing leader to oversee and manage the daily operations at one of our coworking spaces in Tokyo. This role suits someone with ambition – not necessarily with years of management experience.

If you are commercially savy, passionate, have great energy, action-oriented and have an entrepreneurial mindset, then you could earn a place on our dynamic top team as we look to expand across Asia.

About the role

A Community manager is the driving force behind ensuring excellent customer service, operations and services of their space, making sure that all administrative and operational duties run without a hitch whilst minoring in customer service and a sales support function.

 

Goals and objectives

  • Build and create a successful location, by providing and maintaining a high quality level of service, community, maintaining a high occupancy rate for different Hive memberships

  • Oversee all daily operations of your location

  • Build a creative and collaborative community through events and personal interactions

  • Responsible for finance related tasks, such as invoices, purchases, bills, petty cash

  • Ensure all month end reports are completed

  • Train, guide and support new team members

  • Develop great relationships with members

Duties and responsibilities

Member Experience and Community

  • Drive weekly community initiatives designed to develop connections between members, including member introductions, events and through social media

  • Solve member-related issues to help foster a collaborative community

  • Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered

  • Oversee events to ensure a good balance of different types of events and ensure a great experience for both Hive members and non members

Finance and Operations

  • Obtain, analyse P&L reports and compare with previous months

  • Prepare monthly Manager’s Report and share internally to relevant stakeholders

  • Prepare monthly invoices and work closely with Finance Team

  • Make recommendations to New Projects team regarding maintenance and improvements of the space

  • Identify, follow up and resolve any issues, such as cleaning, IT related issues, electrical equipment and so forth

Building Operations and Management

  • Working closely with Community Associates, manage move-ins and move-outs; ensuring that all new members are fully prepared and the transition runs smoothly

  • Manage all operations & maintenance to ensure the highest level of member experience

  • Ensuring the building is clean and well kept

  • Ensure all building receipts and documents are up to date, providing internal teams with monthly reports

Team Management

  • Manage, inspire, support and guide your team to achieve goals

  • Identify knowledge gaps, and where necessary train and/or arrange training with People Team

  • Provide learning and development opportunities, and make recommendations to promote star Associates

  • Hold one-to-one meetings to track individual performance on a monthly or quarterly basis with the People Team

  • Hold weekly team meetings to delegate, recognise achievements, encourage, and keep the team up to date with any process changes

Experience and requirements 

  • 2+ years work experience in a fast paced startup, sales, events, aviation or F&B capacity would be ideal

  • Passion and understanding for the Hive’s mission and values

  • Passionate and curiosity about entrepreneurial communities, startups and supporting people

  • College graduate with degree preferred, but not required

  • Strong Customer service and sales experience

  • Must have strong verbal and written communication skills

  • Exceptional organisational and multitasking skills

  • Must demonstrate core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around them

  • Ability to handle pressure and fast thinking

  • Attention to detail and plenty of initiative

  • Proficient in basic computer skills

  • Fluency in Japanese and English a must

Critical competencies for success:

  • It’s all about the people! Working as a Community manager means always being attuned to people’s needs and always having a customer-centric mindset

  • Getting the job done – no matter the cost, is critical.

  • You should be a practical, creative, fast-thinker who is constantly on their feet and aware that others are counting on you!

  • Multi-tasking should be a breeze for you

  • A natural born charmer, persuasive, logical and thinks out of the box!

  • You must be an efficient communicator who is fearless when it comes to speaking up and making your voice heard – even in front of those who are superior to you

  • You should be able to translate trends into actionable ways that anticipate customer and market needs

  • Be familiar with the startup ecosystem and up-to-date on daily happenings in your city

  • Fired up about the Hive; you are ready to live, eat and breathe the Hive, spreading the love to everyone you encounter

To apply please provide: covering letter, up to date CV, ex

Full time