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Community Manager
📍 Chennai, India

awfis

Community Manager

Company:
awfis
Coworking Space:
awfis
Address:
Chennai, India

Primary Responsibilities (Essential Job Functions):

  • Create an amazing customer experience for new members so that they believe being a part of AWfis is the best decision they have ever made.
  • Continue to build up our member community with the goal of developing advocates, successful referring relationships that will be measured by a target.
  • Ensure an inspiring, useful and ultimately helpful experience for members in the community so the retention is maintained at 95% utilization rate.
  • Partnership and alliances with service providers to enhance members experience through benefits and preferential rates.
  • Foster new relationships with entrepreneurs, freelancers, solopreneurs, small businesses, and non-profits which lead to inquiry about our products and services.
  • Develop second line of command to be able to move to a larger role and responsibility
  • Continuously improvise on the SOP Manual in collaboration with CMs and team 


Duties or Functions:

  • Maintain the highest standards of maintenance and upkeep of the premise and equipment.
  • Prepare and deliver sales targets
  • Deliver exceptional customer satisfaction, encourage feedback, suggest solutions, and execute improvements.
  • Maintain strict Health, Safety, Cleanliness, Hygiene and Security protocols with 0% deviation
  • Inventory management of Food & Beverage & office supplies
  • Initiate, collaborate, and manage events for members' engagement and education.
     
  • Requirements
  • Excellent Host: Pleasant, approachable, charming but tactful and firm when required
  • Good communicator: written, in person and on the phone
  • Good general business knowledge and practical understanding of marketing, management and finance/accounting
  • Practical knowledge of Google Apps, Microsoft Office or other such business tools
Full time