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Expired

Front Office Executive
📍 Mumbai, India

Innov8 Co-working

[Expired] - Front Office Executive

Company:
Innov8
Coworking Space:
Innov8 Co-working
Address:
Mumbai, India Innov8, 69, Regal Building, Connaught Place, New Delhi - 110001

Job Summary

We are looking for young, dynamic, self-motivated Front Office professionals who want to move strive for excellence and growth. As a Front Office Executive you are responsible to provide professional and customer focused service to our clients, ensuring their experience will be a memorable one. One should be able to identify needs and requirements of the clients and find innovative ways to provide excellent solutions which would have a long term impact on their relationship with us

Responsibilities and Duties

  • Provide prompt, courteous and efficient service to all clients, to achieve a high level of customer satisfaction through personalized service at all times.
  • Ensure guests are personally greeted by name, if known to make them feel expected and welcomed every time they visit a hub.
  • Conduct hub familiarization tours and assist clients in enquiries / requests.
  • Maintain an up to date knowledge of local services, including operating hours, promotions, events, attractions and any allied information to respond to client queries.
  • Accurately process invoicing and inventory management when Hub Manager/ Asst Hub Manager are not available.
  • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
  • Maintain the privacy and security of all client details and belongings when in the hub.
  • Demonstrate a complete understanding of the organizational policies, procedures and culture.
  • Work cross functionally with Sales & Marketing and Operations team to drive customer satisfaction.

Required Experience, Skills and Qualifications

You should ideally have a degree in hospitality/aviation with/without previous experiences in the Front Office Department within a hotel or as Flight Crew Member. Excellent written and verbal English communication skills, along with strong interpersonal and problem solving abilities are essentials. Basic computer knowledge would be required.

The ideal candidate will be customer driven and an extremely proactive with a ‘switched on’ personality and an approachable personality. You should be able to work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and clients alike.

Job Type: Full-time

Salary: ₹15,000.00 to ₹21,000.00 /month

Experience:

  • work: 1 year (Preferred)

Education:

  • Bachelor's (Required)
Full time