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Host / Hostess
📍 Cape Town, South Africa


[Expired] - Host / Hostess

Coworking Space:
Cape Town, South Africa The Watershed, V&A Waterfront 17 Dock Road


Amazing things are being created every day at Workshop17 and we make sure the people who create these have everything they need. We provide fun workspaces in which professionals and entrepreneurs can thrive. And in which they feel at home and part of a diverse community.

We offer the whole range: public café workspace, hot desking, team spaces, serviced offices and event spaces. We keep our workspaces running smoothly and on a path towards creating a better, more connected South Africa. We are constantly iterating, solving problems, and working together to creative spaces that support inclusive networking and innovation.

By joining our family, you will have a unique opportunity to experience ‘authentic hospitality’ as one of our colleagues. You will continue to learn new skills and acquire additional knowledge, and develop in your career to fulfil your personal and professional goals.

Duties & Responsibilities

1. General host/hostess duties

  • Greeting and welcoming guests
  • Manage the flow of guests into the space; provide accurate wait times to incoming guests if appropriate.
  • Front Desk Duties- Answer incoming calls to the space and provide appropriate service.
  • Receiving deliveries for members.
  • Tend to special guests’ needs and requests.
  • Observant to guests’ needs throughout W17’s experience to ensure high quality service
  • (anticipating guests’ needs)
  • Providing efficient communication to all relevant parties through slack / email

2. Membership duties

  • daily/weekly/monthly space checks
  • Intercom management and responses
  • Building relationships with our members
  • Walkthrough for new members
  • Member engagements
  • On & offboarding - my.W17, printing
  • Update Community List & Folders (my.W17 & Drive)
  • Assist with onboarding/offboarding
  • Assist with community networking initiatives
  • Membership overview
  • Parking recons / access cards etc
  • Checking that credits have been allocated (01st)
  • Assist CM with invoices
  • Assist with general filing
  • Schedule for public events

3. Business development

  • Assist CM with sales walkthroughs
  • Check that all speedpoint sales are loaded to the sheet
  • CRM management

4. Team roles

  • Weekly team meeting prep
  • Weekly 1-on-1 with CM

5. Location maintenance

  • Help logistics team by setting and clearing desks and chairs.
  • Contribute to team effort by accomplishing related tasks as needed.
  • End of day cafe stuff allocation & invoice
  • Maintenance list
  • Liaising with cleaning team
  • Maintenance walk through weekly
  • Print & put up newsletter content weekly

Desired Experience & Qualification

  • 2 Years relevant work experience, in the eventing/hospitality or co-working/shared office sectors
  • Matric
  • A diploma / certificate or degree in hospitality or eventing; studying towards same.
  • Ability to handle multiple requests, work effectively in a fast-paced environment, and to be responsive to customer requests/service issues.
  • An upbeat, energetic, positive, mature and professional attitude
  • The ability to multi-task in a fast-paced environment
  • Attention to detail and accuracy
  • Ability to work well under pressure and with a diverse range of personalities
  • Excellent communication skills
  • Computer Skills (Google Suite/Slack and proficiency in MS Word, Excel, Powerpoint or Mac equivalents)
  • Ability to clearly communicate with a diverse range of stakeholders within and outside the organisation
  • Ability to navigate ambiguity in a rapidly changing environment and to oversee projects or implementation of national initiatives through to completion.
  • Understanding and knowledge of industry trends and direction.

Package & Remuneration

Laptop; pension; medical aid contribution

Full time