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Operations Manager
📍 London, UK

Huckletree Shoreditch

[Expired] - Operations Manager

Coworking Space:
Huckletree Shoreditch
London, UK Alphabeta Building, 18 Finsbury Square, London EC2A 1AH

You’ll have the opportunity to run Huckletree’s location-based Operational needs. You will work within the location community team and have the opportunity to work alongside our marketing, programming and business development teams, all against the backdrop of Manchester's thriving tech ecosystem and fast paced startup landscape.

This role will put you through your paces and get you learning from day one. Your day-to-day will involve facilities management at your Huckletree location, working closely with the space’s General Manager, Events Manager, Membership Manager, Front of House and Community Intern.


    • Focus on customer service levels as your primary KPI.
    • Ensure that the level of service your community received is higher than 5-stars
    • Conduct building walk-arounds and review your customer satisfaction levels with each ticket
    • Be the point of contact for all external service providers and suppliers
    • Be responsible for ensuring that all supplies are ordered and replenished, and that we are never out of stock, nor have a significant backlog
    • Ensure that we remain in-budget for all supplies


    • You are passionate, positive, hard-working and energetic
    • You have hands-on experience with building management
    • You are a jack-of-all-trades type across facilities, M&E, AV/Tech
    • You may have a background in a trade or as the Ops Manager at a startup
    • You are a ‘fixer’ and are unphased by turning your hand to anything
    • You have a strong customer-service mentality and you have the ability to generate respect and trust from all members and staff
    • You have are fast-thinking and reactive
    • You are process-driven and with a detailed focus


    You’ll have access to a wide range of perks aimed to support you in all areas of your life. These include:

    - Access to our Employee Share Option Plan

    - Third Year, Fully Paid Sabbatical

    - Enhanced Parental Leave

    - Unlimited Free GP & Therapy Appointments

    - Mental Health Day Policy

    - Health Insurance

    - Compassionate Leave

    - 34 Days Annual Leave

    - Annual "Work From Any Huckletree" Allowance

    - Professional Development

    - Personal Curiosity Budget

    - Annual Curiosity Conferences Budget

    - Travel Expenses

    - Team Building Activities

    - Bi-Annual

    Full time