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Expired

Senior Community Manager
📍 Bangalore, India

91springboard Bangalore

[Expired] - Senior Community Manager

Company:
91springboard
Coworking Space:
91springboard Bangalore
Address:
Bangalore, India 4th Floor, No 22, Salarpuria Towers-I, Hosur RoadKoramangala Bengaluru 560095

Purpose of the Role :

We are looking for someone who is curious and enthusiastic about bringing like-minded people together to help them do their work better. 

About the Position:

The Senior Community Manager (Sr. CM) position is responsible for identifying and creating opportunities for like-minded groups or individuals to engage with each other. It will demand high levels of engagement and persuasiveness and will play a pivotal role in creating impactful internal and external communities that make work better for our members. In addition, a Sr. CM is also responsible for coaching assigned Community Manager. At a Sr. CM level the individual will be required to handle accounts that present a higher level of complexity resulting from member’s team size, nature of the business, etc. 

Overall Accountability:

1) Relationship Management:

  • Maintaining a productive relationship with members and making work better for them by either providing reasonable solutions within the agreed timeline or by making the right connections.
  • Building a relationship by understanding the company and helping pair solutions to their problems.
  • Building a relationship with individual members to help them network, collaborate and develop meaningful work relationships.
  • Timely communication to respective members on ticket resolution
  • Troubleshoot for members
  • 91springboard relationship with members:
    • Checking for future needs and problem-solving.
    • Managing changes on the invoice due to fluctuations in the type of membership and/ or other needs
    • Ensuring Timely collection of payments for respective accounts
    • Timely communication of invoices to respective member companies

2) Identifying and implementing new programs

  • Drive implementation of new formats, best practices & experiences in partnership with hub crew and community team through Networking externally to identify potential event formats, experiences and best practices for implementing them at 91springboard.
  • Engaging with and making connections with people and organisations in the local ecosystem who could add value to our community

3) Business Objective Related projects assigned from time to time

4) Coaching assigned Community Managers to become more effective at their job. 

5) Driving customer success 

  • Education and adoption of boosters & other 91 programs ( e.g. GFE, Niti Aayog partnership)
  • Design & Deliver member-centric experiences and interactions based on common interests and member company growth goals.
  • Onboarding new members into the community.

6) Customer acquisition:

  • Deliver Hub tours for potential leads (walk-ins or Sales pipeline) through introducing the space and community in a manner that caters to their specific needs.

7) Data Fidelity

  • Ensuring member data is updated and is current in the cowork platform
  • Ensuring lead data is updated in the CRM platform
  • Ensuring Community Data is being updated in the events database

8) Ensuring standard monthly communication is shared with respective members.

9) Delivering assigned projects in collaboration with the Community team from time to time. 

10) Ensuring each member feels that they belong to the 91springboard community and are valued as such. 

Minimum Requirements:

  • 2+ years of relevant work experience
  • Graduate Degree
  • Extra points for a successful experience in account management roles
Full time