Business Centre Manager

Business First/B1 Your Space is a leading provider of serviced office space across the North West.

We are looking for an enthusiastic, professional and sales-focused Business Centre Manager to take responsibility for Northlight Estates – our flagship platinum, multi-use site.

Northlight is more than a traditional business centre, offering a diverse mix of office, commercial and community space within a unique development. This is a varied role requiring someone who can take ownership of the day-to-day running and presentation of the site, build strong relationships with occupiers and drive the letting of available space.

Key Responsibilities

• Take ownership of the day-to-day management and presentation of Northlight Estates.
• Conduct viewings of available spaces, follow up enquiries and manage reservations.
• Proactively drive sales, occupancy and tenant retention.
• Build and maintain strong relationships with existing tenants and occupiers.
• Ensure the site and all communal areas are maintained and presented to our platinum-site standards.
• Promote available spaces and identify opportunities to generate new enquiries and lettings.
• Deal professionally and efficiently with tenant queries, complaints and day-to-day issues.
• Prepare new tenancy agreements and ensure all required move-in documentation is completed.
• Issue monthly invoices and work closely with the finance team to ensure payments are maintained in accordance with tenancy agreements.
• Maintain accurate tenant, enquiry and occupancy records.
• Develop a thorough understanding of Northlight Estates, its facilities, occupiers and available spaces.
• Work with contractors and internal teams to ensure maintenance and operational matters are dealt with promptly.
• Ensure the site provides a professional, welcoming and high-quality experience for tenants and visitors at all times.

What We're Looking For

• Friendly, enthusiastic and confident.
• A high level of professionalism and the ability to represent our platinum site to an excellent standard.
• A strong sales-driven attitude with the motivation to meet and exceed targets.
• Excellent customer service and relationship-building skills.
• Strong communication and organisational skills.
• Minimum 1 year's customer service experience.
• Minimum 1 year's sales experience.
• Excellent written English, grammar and numeracy skills.
• Ability to work independently, prioritise workload and take responsibility for the site.
• Full driving licence and own means of transport.

Benefits

• Commission on sales.
• Company mobile phone.
• Free on-site parking.
• Company pension.
• Sick pay.
• Company events.
• Varied role within one of our flagship developments.

Working Hours

Monday to Thursday: 8.30am – 5.00pm
Friday: 8.30am – 4.00pm

If you are a motivated, professional individual with a passion for sales, customer service and taking ownership of a busy site, we'd love to hear from you.