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[Expired] - Associate Account Manager
Company: WeWork Coworking Space: Wework Moorgate Address: London, UK 1 Fore Street London EC2Y 9DT
An Associate Account Manager, Growth Accounts will be responsible for managing the customer experience for assigned growth account members in their aligned Portfolio.
They will work closely with their Growth Accounts team to deepen relationships with assigned accounts, drive retention and upselling, and ensure member satisfaction in their individual portfolios. This role is vitally important in driving the success of account revenue/growth across the Growth Accounts portfolio.
This position will report to the Manager, Account Management who oversees all Account Managers within the territory.
As a successful Associate Account Manager, Growth Accounts you will be expected to:
Work closely with the sales team to optimize the member experience of Fortune 500 and high growth accounts
Proactively manage a small personal book of business (max 10 accounts)
Be present during onboarding of growth account members, add-value in the early stages, and build the relationship to create the highest level of member satisfaction
Provide support to local Community Management teams by working with different departments to prioritize high-level items and escalated issues
Engage with members post-sale, creatively add value throughout the lifecycle, and ultimately increase retention while reducing churn
Reactively support on the wider Growth Accounts book of business
Provide support with member escalations/questions
Support the move in process by working closely with the community teams
Work closely with and learn from the Account Managers to ensure are providing a world class customer experience
Manage a high volume of administrative tasks to ensure the client is set up for success with regards to Billing, Operations, Community, and other cross functional relationships.
Act as the voice for Growth Account members at WeWork, providing feedback to improve the member journey
Experience and Requirements:
2+ years experience in customer facing role ideally in Real Estate or a related field of space management & operations
Project management and business operations experience required
Strong generalist – highly competent with the ability to wear many hats
Strategic and innovative problem solver and relationship manager
Highly flexible and adaptable to continuous change and growth
Excellent communicator – verbal and written
