[Expired] - Community Associate

Techspace is a platform for growth. We provide scaling technology companies with the environment and resources they need to succeed.

We are currently looking for a Community Associate to engage and service our technology community. We care passionately about nurturing our forward-thinking members, working together to provide a productive and welcoming environment for our members and guests.

Reporting to the General Manager, you will have excellent customer service skills, enjoy meeting new people, develop great relationships and have the ability to manage client expectations whilst prioritising your day efficiently. You will also have great attention to detail and your initiative under stressful situations tends to turn tricky situations into a positive light.

What you’ll be doing

Front of House. You’ll be the member’s main point of contact from the moment they move in and throughout their business growth journey with Techspace. You’ll strike the perfect balance between being accessible and proactive yet discreet.

Onboarding. First impressions are key. You will be responsible for executing the onboarding process for Berlin member companies, coordinating various teams to ensure onboarding is completed and results in high satisfaction for the members.

Member growth. The community team will be responsible for maintaining good relationships with members in order to accommodate their growth.

Member-to-member introductions. When members require introductions to each other or to players in the tech scale-up ecosystem, you’ll know about it and you’ll have the contacts to make the introduction directly or the means to make it happen.

Member-to-partner introductions. Working closely with the Marketing team, the Community team will use their insight to recommend appropriate scaleup partners.

Local Area Guide. Creating connections with local coffee shops and independent haunts, your team will be the knowledge-base we all tap into to seek out the best local spots. This guide will also be documented for all local spots and fed into the members during onboarding.

Events. You’ll be responsible for organising events for our members to connect with each other. You’ll also be facilitating events organised by other companies using the event space

Marketing. You’ll ensure relevant news from members and relevant content from the Berlin tech scene are shared with the Marketing team. You’ll also produce content for the newsletter, blog and social mediachannels. You’ll immerse yourself in the tech scene.

What you’ll bring

Account Management experience

Experience working in hospitality or a member community

Superb client liaison, stewardship, in order to maintain high levels of customer satisfaction as well as holding partnerships Client interaction comes natural to you and you love to chit-chat

Knowledge of the tech ecosystem and in particular the tech startup/ scale-up sector is a plus.

Ability to tackle member problems with empathy, as well as a positive and proactive attitude.

Strong organisational and time-management skills with attention to detail and the ability to multitask.

Excellent written and verbal English is vital; a natural, friendly phone manner and the ability to construct engaging and well-written emails. German although not essential, is desirable.

Basic Graphic Design and photography skills are desirable

What You’ll Get

Room to grow. We live and breathe scale-ups and with our own rapid business growth, you’ll have significant opportunity to shape your personal advancement.

World-class team. Ambitious, passionate and collaborative, we have exited companies to Google and have serious investor backing. You’ll be challenged and inspired by team members daily.

Company culture. We take the business seriously but we don’t take ourselves too seriously. We collaborate, hack, blog, network with the tech scaleup sector and socialise with our members, and each other!

Competitive salary and package, flexible working hours, a shiny Mac to call your own and regular team activities to get involved in.

Inspiring workspace. You’ll be based at the heart of our brand newest building in Kreuzberg, Berlin. The old industrial building has been converted into a charming high ceiling office space with natural light, personality and creativity, and a private courtyard and balcony