[Expired] - Community Manager

Community Manager at Bond Collective:
Bond Collective thoughtfully curates boutique work environments that provide an unmatched experience. We specialize in hospitality and design where each Bond Collective employee and amenity are resources that enable our members and their businesses to thrive. Our diverse locations authentically represent their larger surrounding communities and embody a quiet sense of luxury, allowing you and your work to take center stage.

About the Role:
In the role of Community Manager, you are the operator of your location. You are responsible for maintaining maximum occupancy through various hospitality techniques as well as leading a rapport of exceptional customer service with your members and guests. You are innovative, passionate, a hard worker and continuously seeking ways to improve our services through focused efforts on hospitality and member experiences. This position includes many different facets and responsibilities that all align with ensuring smooth day to day operations of your space. This role reports to the General Manager of the location.

Responsibilities include but are not limited to:
Assist in managing and executing building/office operations and make sure processes are running smoothly
Manage the entire lifecycle of a member, from inquiry to new tours, onboarding, and offboarding
Assist in expense management for your location
Inputting and maintaining accurate data across various platforms
Work with General Manager to maintain 100% occupancy by achieving sales goals and managing churn
Maintaining company standards and expectations
Responsible for member engagements, community events, and supporting member networking
Orient first-time members and short-term guests
Responsible for maintaining the culture and vibe of the space
Capable of troubleshooting end-to-end IT management and solutions (i.e. printing, network management, phones, etc.)
Relationship management of Bond Collective vendors
Continuously explore and curate partnerships and community programs that offer value to our members and their organizations

Experience & Requirements:

Experience implementing budgets

Experience managing a diverse group of personalities

Self-starter who has the ability to work independently

Willing to learn new systems and technology

Excellent verbal and written communication skills

Comfortable juggling multiple priorities at once

Experience in a Hospitality driven industry

2+ years leadership experience

IT experience preferred

Bachelor's degree

Perks:

Daily breakfast, snacks, coffee, tea, and drinks at all Bond Collective locations

Pet-friendly spaces

Health care, including vision and dental

401K plan

Smart casual dress code

Generous vacation time

Paid parental leave

Team outings (ex. Dinners, boat cruises, yoga classes and more!)