[Expired] - Documentation Writer

About us

OfficeRnD has one mission - making flexible and hybrid working a norm rather than an option!

We started building our SaaS platform back in 2015 to support the future of work. We believe that having freedom and flexibility is the way to provide better workspace experience. And that’s what enables us to develop products that matter - for our customers and for the world.

The company has offices in Bulgaria, USA, UK, Australia and our teammates are the ones getting us to the top in our market niche.

So if you live and breathe technology as well, come and join us!

About the role

As a Documentation Writer you would create and build out a modern documentation and user assistance infrastructure. You will be a core part of the customer-facing teams working closely with engineering, product management, and customer support and enablement to create resources that don’t just document what the product does, but accelerates a user from novice to power user.

What you need to succeed:

2+ years experience as a documentation writer, editor, or content strategist, with a focus on software.

Technical aptitude and experience: ability to quickly learn how to use complex software products, passion for technology.

Experience working with content in multiple mediums and coordinating with other teams.

Strong experience owning an end-to-end documentation creation process.

Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.

Excellent written and spoken English language skills.

Experience working with the following tools is considered a plus: Confluence/JIRA, ZenDesk, HTML, CSS.

What you would do:

Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.

Work closely with the Product Management, Support, Enablement and Customer Success teams to produce and maintain world-class documentation, including: user guides, video guides, integration guides, in-platform documentation (tooltips, welcome instructions, etc.) and product documentation.

Proactively research product changes to determine scope of edits for assigned areas of documentation.

Proactively research best documentation portals and ensure ours exceeds all expectations and follows best practices.

Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future documentation investments.

What we offer in return is the opportunity to join a talented team in one of the best-funded startups in the country, and also enjoy:

Premium health insurance incl. dental

25 days off a year

1 additional day off for your birthday

Full remuneration of your first 3 days of sick leave

Generous remote work & flexible work hours

A fantastic work hard/play hard start-up environment - we have numerous social events and team outings, currently we’re having lots of fun online :)

Take part in many sports activities and enjoy a co-funded MultiSport card

Opportunity to join one of the best funded startups in the country

Opportunity to work in Bulgaria’s top tech incubator/coworking space – Campus X

If this sounds like the right opportunity for you, we would be happy to talk soon! Apply now!