[Expired] - Facilities Co-Ordinator

Work.Life is a flex workspace provider for businesses who care about people. We believe that happy teams deliver measurable benefits for businesses. That’s why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; with 7,000+ members; and an amazing team of nearly 70 work.lifers who share our ambition to redefine the workspace experience for the better. Your Role Our Facilities Co-ordinator is pivotal to ensuring that all Work.Life spaces run smoothly and are kept to the highest standards. You'll work with our Facilities Manager and Area Managers to ensure an exceptional member experience across all touch-points, including maintaining our buildings & equipment safely as well as delivering a flawless IT experience. Your Day to Day Responsibilities · Manage our Facilities and IT tickets, responding to all requests within required SLAs · Manage excellent relationships with our Membership Team, contractors, landlords & suppliers · Work with our Membership Managers to complete space audits to support in brilliant operational execution · Work closely with the Facilities team to ensure consistent service across all spaces · Support the monitoring of the Facilities and IT contractors to ensure performance targets are met and all works are carried out effectively, efficiently and safely · Support the Facilities Manager in ensuring that health & safety, emergency procedures & safe working practices are enforced and conform to current legislation · In the absence of the Facilities Manager, take control of any emergency situations & evacuation plans · Identify areas of improvement in delivery of our services & processes, implementing changes as required · Assist the Facilities Manager in accumulating and preparing documents for supplier & tender processes · Ensure safe working practices across our spaces through Health & Safety standards · Ensure policies, procedures & levels of service are consistent across the business How you’ll measure success Your role is key to supporting our Membership Managers to deliver results in the space. Success is measured across the following KPIs, which contribute directly to your team achieving our overall company performance goals. Role KPIs Tickets resolved within SLA timeframes Internal Facilities Feedback score Space Audit scores Area NPS score Role Competencies Accountability · You’ll take full accountability for KPIs & Rocks you’re responsible for, ensuring great follow-up of all actions · You’ll be keen to grow and develop your career in Facilities & actively invest your time & energy in this area Impact · You’ll have strong administration skills, and be highly organised with the ability to re-prioritise regularly · You’re able to multi-task well and use your initiative · You’ll be confident in managing suppliers to a good standard & challenge where needed to deliver results · You’ll be a strong team player who is flexible and adaptable Communication · You’ll be able to confidently explain and train others credibly on safety and process-related topics · You’ll communicate well and concisely in both the verbal and written – ensuring you give clear direction Problem-solving · You have the ability to react quickly and decisively when faced with a problem or issue · &nbs