[Expired] - Facilities Manager

Your Role

As our Facilities Manager, you’ll play a crucial role in ensuring an exceptional member experience by partnering closely with our Membership Managers. Together, you’ll uphold the highest standards of service, ensuring our spaces remain safe, inspiring, and seamlessly functional.

The Work.Life experience is built around service, community & simplicity, to create happier work experiences. Our workspaces empower productivity and collaboration, and you’ll be instrumental in maintaining these standards daily. Through coaching and collaboration, you’ll support Membership Managers in delivering an outstanding experience at every touchpoint.

You’ll provide guidance on maintaining our buildings, people, and equipment to ensure compliance, safety, and a consistently high-quality environment for our members.

You’ll manage and coach a team of two brilliant Facilities Coordinators, ensuring they are supported, developed, and equipped to maintain operational excellence across our spaces.

Your leadership of this team will be key in driving efficiency, fostering a proactive approach to facilities management, and creating a collaborative environment.

You’ll oversee both proactive and reactive facilities management, ensuring swift long term issue resolution and reducing recurring issues while driving long-term improvements.

You’ll manage key supplier relationships, balancing operational costs with strategic investments that enhance our spaces.

As part of our commitment to sustainability, you’ll also contribute to ensuring our buildings operate efficiently and in alignment with our environmental goals.

This is an exciting opportunity to be part of a growing, dynamic organisation where your leadership & partnership - and the development of your Facilities Coordinators - will make a tangible impact on our member experience and workspace standards.

Your day-to-day looks like:

Facilities Operations & Maintenance

· Conduct regular space audits, liaising with Membership Managers to address Facilities issues, including electrical, mechanical, and ongoing repairs.

· Ensure the delivery of Facilities Management services to a high standard, continuously identifying opportunities to improve space operations.

· Coach and develop our team of two Facilities Coordinators

· Conduct compliance audits, identifying gaps and implementing corrective actions to maintain high operational and safety standards.

· Manage the Facilities Helpdesk, prioritising and improving associated systems such as Infraspeak.

· Lead the onboarding and refresher training for all employees, ensuring compliance with fire, health & safety and other compliance regulations.

· Oversee on/off-site storage requirements and ensure efficient use of space.

· Manage the safety management system for contractors, including inductions, permits to work, and compliance requirements.

· Schedule and oversee Planned Preventative Maintenance (PPM) across the estate to reduce reactive repairs and maintain service quality.

· Manage third-party service providers across cleaning, security and maintenance, ensuring delivery against agreed SLAs.

· Identify recurring pain points and prioritise long term fixes.

Supplier and Budget Management

· Lead contractor activities, including quotations, work approvals & service quality reviews.

· Build and maintain strong supplier relationships through regular engagement and performance reviews, ensuring accountability and continuous improvement.

· Support tender processes to drive cost-efficiency while maintaining high service standards.

· Oversee the mobilisation of new sites and refurbishment projects, ensuring efficiency in planning, execution, and cost control.

Sustainability

· Drive energy management initiatives & environmental sustainability, including reporting & monitoring utilities.

· Drive our sustainability agenda through a proactive facilities approach, implementing green initiatives & working towards measurable environmental goals.

· Attend sustainability training as part of onboarding, & join Power.Hours & online learning.

· Support Work.Life’s sustainability strategy, contributing at both team & company levels.

· Use charity hours to support a cause of your choice.

· Engage in fundraising activities, assisting with events and initiatives.

Skills, Traits & Competencies

· You're solution-focused, balancing efficiency and pragmatism in problem-solving.

· A brilliant communicator - with colleagues