[Expired] - General Manager

General Manager at Bond Collective:

Bond Collective thoughtfully curates boutique work environments that provide an unmatched experience. We specialize in hospitality and design where each Bond Collective employee and amenity are resources that enable our members and their businesses to thrive. Our diverse locations authentically represent their larger surrounding communities and embody a quiet sense of luxury, allowing you and your work to take center stage.

About the Role:

The role of the General Manager will be to manage and oversee the day to day operations of your location(s). In this role, you will directly manage the community team that makes your location(s) function on a daily basis. You are the team leader who ensures that your team has the tools and resources to succeed. You plan budgets, measure results, and identify opportunities for your space and team to succeed. You are the main operator of the space and will shape and define the community and culture of your location.

As the main point of contact for your members as well as building management, you are responsible for the success of your community team as well as your space. In this role, you are the epitome of the Bond Collective brand. You are reliable, exude confidence and poise and are always searching for creative solutions to provide an unmatched hospitality experience for your members and guests.

Responsibilities include:

Evaluate and improve operations and financial performance by maintaining budgets and optimizing expenses

Manage and approve the P&L for your location(s)

Design strategy and set goals for membership growth and retention

Provide creative solutions to operational and sales issues (e.g. profit decline, employee & member conflicts, loss of memberships, etc.)

Directly manage a team of 1-2 community staff to deliver on member satisfaction and experience/hospitality goals

Set organizational structure for your community staff as well as for the facilities team including scheduling monthly 1:1 meetings, updating community processes, scheduling and discussing workflow with porters and handymen, etc.

Oversee training of new employees, coach, advise and educate your team

Ensure your staff work productively and develop professionally

Coordinating, updating and scheduling all handymen work in collaboration with our Facilities Manager

Facilitating and managing all Incident reports in your location

Actively play a hands-on role in sales, engaging in negotiations with potential members, and resolving challenging member relations issues

Conduct sales functions including reporting, touring and issuing member agreements

Maintain at least 95% occupancy by achieving sales goals and managing churn

Lead tours for VIP guests of Bond Collective

Prepare regular reports for upper management that outline community and sales progress, member feedback and facility updates

Serve as the face of the business in your area. Engage in the larger community by attending events, networking with local start-ups and neighborhood organizations

Maintain company standards and expectations

Experience & Requirements:

3+ years of proven strong management and operations experience

Experience driving local marketing and sales

Experience planning, implementing and managing P&Ls

Strong administrative experience - with in-depth knowledge of basic computer systems, platforms, and functions

Team player who has the ability to work independently

Willing and eager to learn and dive into new systems and technology

Excellent verbal and written communication skills with the ability to handle difficult conversations

Outstanding organizational and proven leadership skills

Problem-solving aptitude

Experience in Operations required, preferably as a General Manager in the Hospitality industry

Bachelor's degree

Perks:

Breakfast, snacks, coffee, tea, and drinks at all Bond Collective locations

Pet-friendly spaces

Health care, including vision and dental

401K plan

Smart casual dress code

Generous vacation time

Paid parental leave