[Expired] - IT Manager

At Work.Life, our mission is to make teams happier. That’s why we build intelligently designed, purposefully small work spaces where our people feel valued, supported and inspired to perform at their best.

Over the past four years we’ve opened eight shiny, new locations, welcomed over 3000 members to our spaces and grown our team to 50 great humans.

But the fun’s not over yet, and to keep our members’ happiness and engagement at the forefront of what we do, it’s important we find our own team’s best work-selves.

We do that by offering a supportive working environment, plenty of training and development opportunities, competitive salary, monthly wellness package, Team Joy, quarterly socials and more, so you can work happier.

Your role

This is an exciting newly created role, with a lot of opportunity to make a big impact – we’re looking for an experienced IT Manager to manage all Work.Life IT, related budget and service providers.

A chance not to be missed, to join a fast-paced growing team and take the business to the next level.

Your day to day

Operational Contract Management

Collate, prepare and maintain a schedule of all ICT, Operational and other office based agreements and contracts

Management of on-going IT and Operational contracts.

Ensure a rolling programme, as required to manage ‘contract renewals’ on a timely basis, with an emphasis on value for money. This will include contract negotiations and seeking improved terms and costs savings.

Create and develop strong, professional relationships with all Tech Service Partners and Stakeholders – arranging periodic (i.e. quarterly or 6 monthly) account management meetings.

Demonstrate strong interpersonal, leadership, communication and negotiation skills with all Tech Service Partners, whilst being able to deal with and manage challenging situations.

Management of day to day IT requirements, to ensure that the business is proactive and a high quality service delivery is received from the outsourced IT provider(s).

Regular review of cutting edge technological advances that may be of interest to Work.Life – Presentations of such innovations will be required.

Regular liaison with the Innovation Centre to ensure IT Requirements are being met and where possible surpassed.

Optimising the Work.Life Teams use of IT network and software.

Co-Ordination of quarterly Disaster Recovery Plan updates, to ensure that changes in working practices have been appropriately reflected, whilst also confirming any changes for all Tech Service Partners.

Identify opportunities for further improvement of business processes, efficiency and cost saving.

Communicate directly with Work.Life members to help resolve IT issues and recommend optional IT services.

Assist Work.Life members with IT infrastructure for office set up while looking for opportunities to sell additional services.

Management of the following systems/contracts:

Internet lines

Aid in management of Work.Life platform (Cobot)

Telecoms (inc. phone systems/Internet Systems/Zoom/mobiles)

Digital software

Multifunctional Devices

Conferencing Line

Integration Systems

Fibre Network

Wi-Fi Network

Provide periodic updates on-going operational matters affecting the business.

AV and associated kit

Life check in hardware (flex Tablet)

Build out of new laptops for new starters.

About you

You’ll be process orientated and be a dab hand at solving problems

You’ll enjoy being super organised and like to get things done

You’re a very strong communicator and enjoy working collaboratively with others as well as alone.

You’ll be an outgoing team player, who can build relationships with the team and stakeholders

You’ll have strong commercial acumen

Why you’ll love Work.Life

25 days holiday pro-rata (excl. Bank Holidays)

£75/month towards your mental & physical wellbeing

£25/month Team Joy to be spent with your team

Personal development & training opportunities

One charity day a quarter

Quarterly team socials

Free yoga & exclusive access to events

Beer & pizza nights on Thursdays

Discounts with brilliant local businesses