[Expired] - IT Support Specialist

Imagine your dream office... Now, try again.

Mindspace is the rapidly growing global provider of inspiring coworking space for teams of all sizes. Our community consists of enterprise companies and established startups, as well as small businesses, entrepreneurs and creative freelancers.

Who is the IT Support Specialist?

This full time position is based in Israel and you will be supporting all of Mindspace's Israeli sites (Tel Aviv, Ramat Gan and Herzliya). You will report directly to the Global IT Manager you will be an integral part of the Global IT team, responsible for managing all IT related problems and projects in Israel.

Your day at Mindspace

As an IT Support Specialist you will be responsible to provide technical support and guidance to the Mindspace members and all the IT projects and support.

What You Will Be Responsible For, Mainly.

Reporting to the local Global IT Manager ensuring that branch policies are in line

Providing technical support and guidance to the Mindspace members on day to day requests

Providing Helpdesk services to Mindspace employees

Responsible for the configuration and maintenance of local and regional printers and multi-function devices

Providing Network support

Providing Break/ fix support

Assisting in the setup and operation of audio visual hardware for events

Work globally with our offices and employees

Requirements

Experience & Minimum Qualifications:

2+ years experience as an IT Helpdesk or onsite IT support - a must

Bachelor’s degree preferred, but not essential

Strong customer service experience

Experience with maintaining a network computing environment, working directly with tickets and platforms

Good communication skills

Experience in Cisco networks - a plus

High level of English and Hebrew - a must

Critical Competencies For Success

You must be a detail oriented person with strong multitasking abilities

Exceptional communication and interpersonal skills are essential for this role

The golden rule for this role? Be hands on, hand on, hands on

Are you a people’s person? Good - you should be customer centric and able to identify members’ needs.

Be goal oriented, a go-getter, and result driven.

A practical, fast-thinker and creative problem solver with critical thinking and analytical skills is needed to get the job done

You must be able to translate trends into actionable ways to anticipate and address customer and market needs

Be familiar with and passionate about the startup ecosystem

Excited about Mindspace; you are ready to live, eat and breathe Mindspace, spreading the love to everyone you encounter