[Expired] - Member Marketing Manager

What we do

A place for change-makers with tech at the heart of what they do. With space and expertise to amplify their impact and a rich community to inspire.

With over 10 years serving the tech sector we know what ambitious businesses are looking for. From space that flexes with you, to learning & development programmes designed to develop and inspire your team, you’ll find we have the perfect place to attract top talent and drive your business forward.

How we work

Techspace is a member-centric company that designs, creates & operates working environments for pioneering technology companies. Now more than ever the workplace is undergoing rapid change & transformation: we aim to be at the cutting edge of workplace design, providing flexible & collaborative environments that enable technology businesses to thrive. Most importantly Techspace, at its heart, is a people business: the relationships we form with our members makes our community value proposition come to life.

We are the only tech workspace provider in Europe dedicated exclusively to change-making technology teams.

We currently have ~200,000 sq ft of space in London and Berlin (~3,500 members, ~75 companies, ~40 team). And we have 6 locations, with a few more on the way!

Samsara, Dext, Duffel, Pleo, GoStudent and Freetrade are just some of the alumni companies we’ve worked with, and we have a handful of unicorns in our stable!

Member Marketing Manager

This role is based in London, and reports to the Marketing Director.

Description

We are looking for a candidate who is passionate about stimulating engagement through our member (focussed) content as we aim to deliver on our goals to inspire, educate and connect our members.

In short, this will involve organising and hosting events, arranging interviews with members as we produce member case studies, podcasts and thought-leadership pieces and publishing them via our owned and earned channels.

You will be responsible for delivering memorable and valuable experiences to our members whilst ensuring members are educated on Techspace’s value proposition, products and services. To deliver on this, one key area of focus will include working with the operations team to continually improve the onboarding experience for members.

You will also be solely responsible for Techspace’s member Calendar of Events across London and Berlin. Booking speakers for our educational event series, Techspace Talks. Organising meet-ups for our leadership initiatives, such as ScaleUP Europe. As well as working with new and existing corporate event partners (e.g. Antler VC, Elevayte and Movemeon) to host inspirational fireside chats, Q&A panels and community meet-ups.

Working with the Marketing Director this role seeks to deliver an increase brand loyalty, satisfaction rates (NPS) and member retention, whilst also helping create content and events that build awareness of our product offering externally.

Building strong relationships with our members is paramount in bringing our community proposition to life. Working closely with the community teams to gain insight on challenges and pain points from our members will be imperative in order to effectively shape your member content plan.

Make no mistakes about it, we are still a 40 person team, so you will need to get stuck in. Only apply if you’re a self-starter; resourceful, dedicated and enthusiastic about doing your best work.

Role specifics

Develop member content
Developing engaging member content plays a huge part in building our brand. Not only does it help us differentiate by bringing our unique community to life, it also has the capacity to drive engagement and satisfaction rates, and in doing so grow revenue through Word of Mouth and member referrals. To deliver on this you will celebrate, advocate and inspire our members, bringing their stories to the forefront of our brand comms and delivering great events. To deliver on this, you will be required to…

Organise our Calendar of Events for London and Berlin (Techspace Talks, Corporate Event Partners, ScaleUP Europe, and arranging events in collaboration with members that help us to live our values)

Arrange interviews, seek out case studies and develop a podcast series with our members

Oversee the roll-out of engaging member communications (Monthly member newsletter, internal member comms via the Techspace app, in-building digital screens, Social Media channels and in-building posters)

Coordinate and sell Leadership Programmes
Our Leadership Programmes are part of our strategy, tailored to support our members' HR and People Development needs. Each year we plan to deliver 4+ cohorts of our own programmes. The primary aim is to drive awareness and interest from members. Working alongside the Marketing Director and the People Director you will ensure the success of these programmes by…

Work with our delivery partners (Unleashed) to coordinate cohort dates and build a launch plan for each cohort

Educate member companies by engaging key personnel and decision-makers in order to build awareness and ultimately sell seats on future cohorts

Drive adoption of Additional Services
Alongside our workspace products Techspace offers members a suite of products and services which aim to improve the experience and value our member companies derive from their membership. Working closely with the Community team, you will be responsible for generating awareness, educating and upselling services to members through internal marketing channels (once they’re onboarded). Products we upsell to members include…

Additional Memberships

Workplace Consultancy (interior design, furniture packs, office branding, office customisation)

IT Services (Aura Pro and Lite offer our members dedicated bandwidth, whilst bolt-ons offer our members bespoke options to configure their network connectivity to their needs)

Meeting room bundles

Event space hire

Must haves…