[Expired] - Member Services Executive (Maternity Cover)

The Member Services Executive will assist with all aspects of Reception/Operations and support the Operations Manager within the group in providing 5 star service at all times. This position is a central role within the department and will be the first point of contact for all clients and visitors to the business centre. This role requires a person who is experienced in taking ownership of the reception/lobby area and managing all activities in this area. This is a dynamic and demanding role that requires an individual who can adapt to changing priorities, demands and expectations. The ideal candidate will be highly organized, detail orientated, and will have foresight to schedule their day with emphasis on must-do tasks that are time sensitive and critical to client satisfaction.

This position is a maternity cover from January to August 2019.

What you'll be doing

Admin/Reception:

Greet visiting clients, guests, employees and contractors

Provide support to all other departments when required

Liaise with various parties to book and arrange meetings in online booking system

Answer emails and phone calls in a timely manner

Deal with queries promptly or redirecting as appropriate

General clerical, filing, scanning, typing, faxing, printing, binding

Organise and arrange online orders

Organise incoming and outgoing post, couriers and virtual client post

Ensuring car park spaces are used as intended

Monitor CCTV, intercoms and access control system

Ensure welcome packs and security cards are ready for clients ahead of move in

Log maintenance and repair issues

Ensure the fire evacuation book is up-to-date at all times and act as fire warden

Maintain client contact information database

Keep reception area organised & tidy

Manage loyalty card program

Create systems and processes to facilitate operations

Assist Sales Department as required

Organise, maintain and issue phone extensions using various applications

Technical:

Track IT issues/development on online application

Keep phone systems updated with extensions

Use access control system to issue passes to clients, staff and contractors

What we'd like from you

Fluent English required

Ability and desire to take ownership of client enquires

Must be extremely organized to run a busy reception desk

Willingness to learn and follow company procedures

Developing good relationships with clients, suppliers, staff

Enthusiastic approach to providing excellent customer service

Excellent communication and multi-tasking skills

Attention to detail and ability to think one step ahead

Flexible to a changing workload – able to prioritise

Professional appearance and manner at all times

Good level of business acumen, sound common sense and a genuine interest in working as part of a team to achieve client satisfaction

Professional in nature with a warm and outgoing personality

Friendly and energetic

Ability to work on own initiative and as part of a team

Strong MS office skills

Good IT skills, including knowledge of a range of software packages

Knowledge of access control systems (beneficial)

Knowledge of booking systems (beneficial)

2 + years previous experience in a similar role is preferable

Experience in the hospitality industry, or corporate environment is an advantage

Company benefits

An opportunity to join a dynamic, supportive and friendly community

Working within a prestigious, Dublin city centre location

Complimentary workplace wellness programme with seminars, exercise classes, CSR activities and pamper days

Staff discounts in our sister business Suesey Street Restaurant

Partner perks & benefit discount rates including Vhi Healthcare

Salary

€26,000 p/a (pro-rata)

Hours

Work-day hours are 08:30 – 17:30, Mon – Fri however some ad-hoc work outside of these may be required, depending on business needs.