[Expired] - Membership Assistant

At Work.Life, our mission is to make teams happier. That’s why we build intelligently designed, purposefully small work spaces where our people feel valued, supported and inspired to perform at their best.

Over the past four years we’ve opened eight shiny, new locations, welcomed over 3000 members to our spaces and grown our team to 40 great humans.

But the fun’s not over yet, and to keep our members’ happiness and engagement at the forefront of what we do, it’s important we find our own team’s best work-selves.

We do that by offering a supportive working environment, plenty of training and development opportunities, competitive salary, monthly wellness package, Team Joy, quarterly socials and more, so you can work happier.

Your role

We are looking for a talented and passionate Membership Assistant to join our growing team. Someone who is outgoing, fun-loving and sociable, yet organised and efficient. Someone that can be the glue to keep our community together and to help make Work.Life a place where our members love to work, giving them everything they need to run their businesses smoothly.

This role will be the voice of Work.Life in our spaces. Build relationships with our community. Help create awesome content and input into our future strategy as we grow.

Your day to day

Create an amazing experience for our members, guests and partners

Ensure the space runs smoothly and is fully operational

Answering general phone & member enquiries

Answering general member enquiries

Monitor supplies, including office materials, cleaning equipment and member supplies.

Assist the Membership Manager with events, from concept development, communication to hosting events.

Create a collaborative community – internally and externally

Build connections for our members through events, introductions, and networking

Develop Work.Life’s presence with the wider London creative community: we want you to be an ambassador for what we do and what we believe in!

Assist with membership management

Supporting the achievement of team targets for member retention and acquisition by identifying opportunities in day-to-day contact with members or enquirers

Handling relevant data processing and administration

Supporting the administration and organization of member events, meeting room & event space bookings

Work directly with management on any issues to ensure the highest level of member experience and satisfaction.

About you

You will be a driven, passionate and, most importantly, outgoing human.

You will have excellent communication skills – this is a super social role.

You will have a positive attitude, an eye for detail and be customer-oriented with good multitasking and organizational ability.

You will have demonstrated customer service experience and proven ability of adding value to your customers is a big plus.

Why you’ll love Work.Life

Salary depending on experience

25 days holiday (excl. Bank Holidays)

£75/month towards your mental & physical wellbeing

£25/month Team Joy to be spent with your team

Personal development & training opportunities

One charity day a quarter

Quarterly team socials

Free yoga & exclusive access to events

Beer & pizza nights on Thursdays

Discounts with brilliant local businesses

WL Book Club

Ready to join the Work.Life way? We’re excited to hear from you.