[Expired] - Sales Associate

Reports to: Sales Manager Department: Sales

Techspace is a growth company. Inevitably, there will be levels of ambiguity within roles, and at times all of us need to operate above, below or beyond our usual scope of responsibility. Our Job Descriptions are intended to frame the key tasks and responsibilities within the role, to provide transparency not only for job holders but also for staff internally so we understand how, collectively, our organisation is equipped to succeed. Job Descriptions are not intended as an exhaustive list, but to be a representation of the activities each post undertakes.

Job Purpose:

The Sales Associate role is a pivotal administrative role primarily managing inbound demand and assigning leads to the Sales team, in addition to performing outbound tasks to generate further interest as well as supporting the Sales Manager in viewings.

Key tasks

Qualify inbound; you will be responsible for managing new business enquiries and qualifying leads into the company CRM. Logging lead details you will take pride in, while keeping a highly organised sales dashboard for the sales team to interpret quickly and easily.

Arrange and coordinate tours, calls and meetings for the sales team across all locations in the Berlin portfolio, ensuring best practice client experience from first contact to sales handover.

Feedback loop; feeding into the Marketing team you will play a vital role in providing insights for the Marketing team — ensuring that our Marketing efforts are deployed appropriately to ensure the Sales team achieve their targets each week.

Manage demand-side partners; you will work to build new and maintain existing relationships with commercial brokers and referral partners.

Manage online platforms; working with the Marketing team you will maintain listings copy, photos and availability each week, ensuring listings are prioritised/ advertised correctly to build relevant demand.

Nurture leads; prior to assigning to Sales you will nurture and develop new enquiries to educate them on our products and services. Effective nurturing will lead to better problem solving and insights on each client, and ultimately better quality Sales conversations.

Outreach & retargeting; working closely with the Sales Manager you will target prospects via email and wider business development.

Reporting; you'll be responsible for keeping all sales data up to date. Tracking pipeline lead probability, availability and occupancy. Owning the reporting framework, you will analyse trends and pipeline drop off, best performing sources, and help the sales team optimise performance.

Outbound sales & research; you will identify companies who may be a good fit for Techspace and update existing competitor research for Berlin. Carrying out competitor and market research each month for new and existing territories.

What you will bring

Excellent attention to detail and analytical skills in order to best communicate complex data

High commercial acumen, with a desire to progress within the department

Highly organised approach, great at coordinating your team internally

Strong communication skills, both written & verbal — you must be confident and comfortable speaking to clients and partners on the phone

A keen interest in, and understanding of flexible workspace and the tech industry and its future

Techspace Values

Transparent

We’re authentic, honest and direct, embracing candid, supportive feedback to create an empathic environment. When things go wrong, we speak up, take responsibility and learn from our mistakes. We’re hard wired to trust those we work alongside.

Doers

Actions speak louder than words, so we choose to get it done. Structure helps us improve where we’ve been, initiative helps us navigate where we’re going.

Balance

We seek balance through reflection, trust and fairness. From setting business objectives and balancing the strengths and weaknesses of team members to fostering a working environment that supports personal fulfilment; balance is key.

Conscientious

Governed by conscience, principled in actions - we believe in going the extra mile. We succeed in supporting the success of others, and choose to deliver understated excellence. Fairness is important to us and we apply this to all aspects of our business; we care!

Iterative

We learn by doing, take smart risks and are prepared to fail in order to learn. Many of our best leaps forward have been steps into the unknown, working backwards from our goals to turn ambiguity into structure. We root out truths, test assumptions and challenge the status quo.